At DM2Medical, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or use our services.

1. Who We Are

DM2Medical is a private health concierge service helping UK clients plan medical journeys in Budapest. We are not a healthcare provider or clinic — our role is to coordinate and support your travel and care experience.

2. What Information We Collect

We may collect and process the following personal data:

• Contact Information: Name, email address, phone number

• Health-related Preferences: Goals and treatment interests shared during consultations

• Travel Details: Preferred dates, hotel preferences, and itinerary-related information

• Technical Data: IP address, browser type, pages visited (via cookies and analytics)

We do not collect or store sensitive medical data — all medical services are delivered and managed directly by third-party providers.

3. How We Use Your Information

Your personal data is used to:

• Respond to inquiries or contact form submissions

• Schedule intake calls and consultations

• Recommend trusted clinics and wellness partners

• Create and share your travel or appointment itinerary

• Improve our website and service through analytics

4. Sharing Your Information

We only share your information when necessary, and only with:

• Healthcare and wellness partners in Budapest to fulfill your service request

• Hotels or transportation providers for your confirmed travel bookings

• Legal authorities if required by law (e.g., compliance or fraud prevention)

We never sell your information to third parties.

5. Data Storage and Security

We store personal data securely using password-protected systems and encrypted platforms. Only authorized team members can access your information. We take appropriate steps to prevent unauthorized access, loss, or misuse.

6. Your Rights Under GDPR

As a UK or EU resident, you have the right to:

• Access your personal data

• Request correction or deletion of your data

• Withdraw consent at any time

• Request restriction or object to processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: info@dm2medical.com

7. Cookies

We use cookies to enhance your browsing experience and understand how users interact with our site. You may choose to accept or reject cookies via your browser settings.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies before sharing any information.

9. Updates to This Policy

We may update this policy periodically. Any changes will be posted on this page with a revised effective date. Please check back regularly to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 Email: info@dm2medical.com
📞 Phone: 07584 189239